Policies

Policies

Appointments

All appointments at CaTTTherapy will require at least a 30% deposit to reserve your chosen time. Your 30% deposit will be deducted from the total cost of your treatment on the day of your appointment, or final treatment in part of a package. Unfortunately, we are unable to reserve a time for you without this deposit or payment of service in full. For new customers, please pre-fill healthy history forms ahead of time.

Cancellations & No-shows

We understand that things can come up. We value your time, and we hope you value ours, too. In the event you need to cancel your appointment, please be sure to notify us no later than 24 hours before your scheduled appointment. Failure to notify us in time will incur a cancellation fee. Failure to do so will result in your deposit being forfeited. In some instances, late-cancellation and no-show fees may be charged on your appointed credit card.

When booking, cancellation, and no-show fees apply:

  • Within 24 hours of the appointment time: Late-cancellation fee of 30% of the appointment value

  • No-show fee: 50% of the appointment value

Refund & Exchange Policy (In store only)

Please choose carefully as we do not accept any refunds or exchanges on products or services. We can only offer credit. If you are unhappy with any products or services, please contact us immediately for us to discuss arrangements.

Shipping

We only ship to Australia.

Due to current COVID-19 restrictions, there may be some shipping delays.

Shipping is calculated at checkout based on the number of items in your order.

  • Standard shipping from $11.90

  • Express shipping from $16.90

Online Purchases Refunds and Returns

You have 7 calendar days to return an item from the date you received it.

  • We will not accept returns or exchanges on items for change of mind reasons, even if unused.

  • If your item is faulty, please contact us immediately by a detailed description and a photo to catttherapy@gmail.com

  • To be eligible for a return, your item must be unused and in the same condition that you received it. Clearance items that are noted final sale are not eligible for a refund.

  • Your item must be in the original packaging.

  • You will have to pay for return postage unless item is faulty.

  • Your item needs to have the receipt or proof of purchase.

  • To request a return, please email catttherapy@gmail.com

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your original method of payment.

  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.